Privacy policy

How we process personal data

## Controller

The controller is EnjoyGroup Sp. z o.o. (operating the TribuniQ brand), based in Biała Podlaska, Poland. You can contact us using the details published on this website (contact form, email, telephone). We process personal data in the EU and act as a B2B supplier to clubs, schools and organisations worldwide.

## Scope and sources

This notice covers data you provide through website forms, email, phone, messaging apps and at events; data created during quoting, sampling, contracting, production and delivery; and technical data from cookies, consent tools, server logs and analytics used to operate and improve the site.

## Data we collect

We process identification and contact details (name, email, phone), professional information (club or organisation, role), project and order information (design brief, sizes, delivery details, VAT/tax data, invoicing references), and correspondence and files you send. Technical data may include IP address, device/user-agent, pages visited, timestamps, referrer, cookie identifiers and consent choices. We do not intentionally collect special categories of data; please do not include sensitive information in free-text fields.

## Purposes and legal bases

We use your data to respond to enquiries and provide quotes (legitimate interests and steps prior to a contract), to perform a contract and deliver goods (contract), to invoice and keep records required by law (legal obligation), to communicate about your orders and support (legitimate interests/contract), and to send B2B updates where you ask for them or where permitted with an opt-out (consent or legitimate interests). Essential cookies are used to run the site and manage consent. Non-essential analytics or marketing cookies, if used, operate only with your consent via the cookie banner. Aggregated analytics help us understand site performance and improve user experience.

## Sharing and international transfers

We share data with service providers who support our operations: hosting and email services, project and file management, accounting and invoicing, payment processing, and, for orders, production and logistics partners (couriers, freight). These recipients process data under contracts and only for our documented purposes. Data are stored and processed in the EU where possible. If transfer outside the EEA is necessary, it is based on an adequacy decision or standard contractual clauses; details are available on request.

## Retention and security

We retain enquiry and project records for as long as needed to handle your request and maintain the business relationship, and contractual and invoicing records for the period required by applicable accounting and tax laws. Technical logs are kept for a limited period to ensure security and troubleshooting. Where consent is the basis (for example, optional updates), we keep data until you withdraw consent or object. We apply organisational and technical measures appropriate to the risk, restrict access to authorised staff, and review suppliers for security and compliance.

## Your rights

Under the GDPR you have the rights to access, rectification, erasure, restriction, objection, and data portability, and to withdraw consent at any time without affecting prior processing. You also have the right to lodge a complaint with a supervisory authority (for example, in your EU member state of residence, place of work, or Poland). We do not sell personal data.

## How to exercise your rights

To exercise your rights or to ask questions about this policy, contact us using the details shown on this website. We may need to verify your identity and the scope of your request. We will respond without undue delay and within the time limits set by law. Information about specific tools (such as analytics providers and cookie lifetimes) is available in the cookie banner or on request.

## Changes

We may update this Privacy Policy to reflect changes in our services, suppliers or legal requirements. The current version applies to all interactions after its publication. Material changes will be highlighted on this page.