Questions about custom club merchandise

Your custom scarves FAQ — plus answers on mascot plush, team kits and delivery. Clear information on minimums, prices, lead times, samples, licensing for crests and mascots, safety and payment.

2015company founded
EN · DE · PLworking languages
Worldwidedelivery from the EU
48 hoursfree digital scarf proof

Frequently asked questions

What is the minimum order quantity?

Knitted jacquard scarves, HD printed scarves, bar scarves, kids scarves, snoods and neck warmers: MOQ 50 per design. Silk & satin scarves: MOQ 100. Kids team kits, team jerseys and training & travel wear: MOQ 10 sets per design (sizes mixable). Mascot plush (20–40 cm): MOQ 300 per design. Mini plush & keyrings (8–12 cm): MOQ 500. Mascot costumes by MascotiQ: from 1 piece.

How are prices calculated?

We send a price per piece in the written quote within 2 working days. Pricing depends on quantity, number of colours, size, single- or double-sided construction, materials, packaging and delivery terms. Names, numbers and sponsor logos are included on sublimated kits.

How long does an order take?

Knitted jacquard scarves: 3–5 weeks after approval. HD printed scarves: 2–3 weeks. Silk & satin scarves: 2–3 weeks. Bar/kids scarves and snoods: 3–5 weeks. Kids team kits, team jerseys and training & travel wear: 3–4 weeks. Mascot plush: prototype 2–3 weeks, production 8–10 weeks. Mini plush & keyrings: 8–10 weeks. Mascot costumes by MascotiQ: 4–6 weeks. Add delivery time from the EU and any sample approval time.

Do I need to supply artwork? Who owns the design?

Design is free with a production order. Our in-house team creates the scarf layout, plush character details and kit graphics from your crest, colours and brief; you approve everything before production. Artwork is created for your club and is never resold.

Can I see a sample before production?

Yes. For scarves, a digital design proof is free within 48 hours; a physical sample takes 7–10 days and its cost is credited against the order. Plush projects include a sewn prototype in 2–3 weeks for approval before bulk production.

Can you produce our club crest, name or mascot?

We produce club crests, club names, league marks and mascots only for the rights holder (the club, league, school) or with its written consent. Supporters groups can order their own designs, and crest designs only with the club's consent. We never sell crested products of clubs to third parties. EU case law: Arsenal v Reed.

How do delivery and payment work?

Delivery worldwide from the EU by express courier or freight; DDP (duties prepaid) is possible for non-EU countries. We can deliver to your stadium, training ground or club shop. Payment is deposit on order and balance before shipping (standard B2B). VAT invoice from an EU company. We support English, German and Polish in daily communication.

Are the products safe and compliant?

Mascot plush is EN71-1/2/3 tested with CE marking and GPSR labelling. Materials are REACH-compliant; Oeko‑Tex certificates are available on request. We handle the required documentation and labelling and act as the EU responsible person where applicable.

Start your quote

Send your crest, colours and target quantities. We reply with design options and a price per piece within two working days.

Get a quote and a free design

Tell us what you need, how many and by when. Attach your crest or colours — we send a design proof and a price per piece.

  • Reply on working days, usually within a few hours
  • Free design proof within 48 hours
  • Written price within 2 working days

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